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We have already mentioned that the Hospitality Industry is moving and reshaping very fast.

So here are the top 3 things that hotel managers should take care of in 2019.

1. Social Media and Virtual Communities

In the last years, this was one of the things that influenced the most on Hospitality quality. Customers are posting their comments, reviews on the social media and platforms like Trip Advisor, where you can not escape the truth. For example, the manager of the hotels or restaurants can put the best marketing photos of the rooms or food, but the customers will upload the real pictures with real comments.

2. Sharing Economy

Sharing economy trends like Airbnb are real competition to the Hotels. A few years ago only young people were using accommodation like this, but now the offer is so big and cheap that this became a real threat to the hotels. They offer whole houses equipped better than the hotels for the price of one room. 

3. The Experience

Customers are seeking more and more unique experience. If your place has nothing to offer, find a way to be interesting. Contact the locals to find something interesting for your customers. Like some outdoor sports or something particular for that area and put it in your offer. Don't be afraid to make a deal with the local crafters, tour operators, spa saloons, organic farms, crafters...they are not your competition. Together you can make much more.